Global Marathon Challenges are passionate about keeping personal information secure. Below you will find how we handle, store & share personal data.
Data that we collect
Global Marathon Challenges are run by Phoenix Virtual Running Ltd and provide online goods orders.
As part of the ordering process, the customer provides personal details pertaining to their order for the delivery of the goods as required.
The customer also provides details of running events completed as part of the validation process.
For online goods ordering services
Name, Address, Contact details (phone & email), Gender, Clothing size where required
Gender and clothing size are collected where relevant to ensure the correct cut and sizing is provided for any items ordered.
Past event data is collected to validate that a customer has completed the required events to order the goods required.
Entrants may choose whether to have their name published in the official results.
In order to complete the order, our 3rd party, IOSYS servers communicate with PayPal and pass transactional data only. They do not pass personal information. Transactional data is subsequently passed from PayPal and stored on IOSYS servers. Phoenix Virtual Running Ltd and IOSYS DO NOT store physical payment details.
Our systems DO NOT use client-side cookies. We do however use 'sessions', which are a server-side cookie. These are used purely during the 'session' in operation and are cleared once the browser window is closed off.
We use Google Analytics to monitor the status and performance of our site. We do not monitor IP addresses, and have implemented the anonymise-IP feature within Analytics.
Where we store data
We use Gmail accounts which are located and securely stored on Google servers in their data-centre.
We store data on a secured & encrypted drive. Where data is stored on a laptop for any period this is password protected and the hard drive is encrypted.
How we share collected data
Details provided by the customer are used for the purposes of processing the order.
In some cases, portions of the entrant’s information may be shared with related third parties to facilitate the ordering of personalised running apparel.
In some cases, portions of the entrant’s information may be shared with related third parties to facilitate the direct delivery of goods.
How long we keep data
Global Marathon Challenges run by Phoenix Virtual Running Ltd collect only the minimum data required to conduct our business and retain full customer details for future verification purposes.
IOSYS retains full customer details for a period 12 months post-order, after which time they remove potentially sensitive data, but retain name, address, email address for future verification purposes.
Transactional data (via PayPal) is retained for a period of 7 years as is required by UK financial/tax legislation.
Marketing & Third Parties
Global Marathon Challenges run by Phoenix Virtual Running Ltd DO NOT use collected data for marketing purposes, nor do we share collected data with third parties, other than those required from time-to-time to complete our business services to the customer.
ICO Registration
Phoenix Virtual Running Ltd are registered with the UK ICO and certificated under registration reference : ZA372212
Queries
Should you have any questions or queries relating to data protection and/or information security, please email directly to [email protected] or to [email protected]